FAQ

Please refer to our Distributors List below and directly contact our global partner closest to you.

Please go to the following link and check compatibility with our Compatibility Table.

We guarantee compatibility only with genuine Nikon, Canon or Tokina lenses. With other manufacturers' camera and lenses, such as with Tamron, Sigma, etc., we cannot guarantee 100% correct operations of all functions.

In this case, please directly contact our customer service.

The main series we offer are Teleplus PRO 300 DGX series and Teleplus HD DGX series.

1. Teleplus PRO 300 DGX series is a premium series of teleconverters designed to fit high resolution cameras and lenses. The optical construction is tuned to perform best results when used with Tele lenses whose focal length is 300mm or longer.
2. Teleplus HD series is a standard series of teleconverters designed to fit high resolution digital cameras and lenses. The optical construction is tuned to perform best results when used with lenses whose focal length is from 50mm and over.

Please directly contact the shop you purchased your item in or our official distributor.

1. If you speak and understand Japanese, please call our service center for contacts, repair terms and conditions (Japanese only): http://www.kenko-tokina.co.jp/address.html
2. If you don't speak Japanese, please contact us. We will help you to go through the necessary procedure. http://www.kenkoglobal.com/support/contact.html

Please directly contact the shop you bought the product in.

If the product is officially distributed, the English manual must be included in the package.

A lot of fake products are available on the market nowadays.

We will make everything possible to help you, but being distantly away we may not always be able to determine whether an item is official or not.

Please keep it in mind and be careful when you choose the retailer you will purchase your item from.

First of all, please contact our official distributor in your country to check availability and "where to buy" information. If the product you want to purchase is not available, please write us at the following address: http://www.kenkoglobal.com/support/contact.html

We do not provide spare parts to costumers.

We do not suggest repairs at home or without using repairs facilities.

Please consult our official distributors to check the closest official repair centre.

Also be aware that, in most of the cases, the damaged part cannot be simply substituted (ex. built-in parts), so that proper repairs will be necessary.

Please consult your lens' technical specification chart, usually provided in your lens' instruction manual or manufacturer web site.

Alternatively, check the inner side of your lens' front cap.

Kenko Real Pro Clip lenses are designed to fit up to 30mm wide smart phone or devices, but have been developed to be applied directly to their plain surfaces, for optimal steadiness and best performances. Therefore, we do not suggest their usage on smart phone covers and the like.

Please download the dedicated compatibility chart from the top of the product page.